Internet banking

Remember we’ll never send you an email or SMS asking for personal information like your CommSec Client ID or password; or include a link to login directly from an SMS. Remember to Stop, Check and Reject and if you are ever unsure as to a communication’s authenticity, you can use one of the methods shown on commbank.com.au/support/contact-us.html to verify. A fraudulent SMS is currently circulating, attempting to deceive customers into redeeming CommBank Rewards points.

Share BetStop – the National Self-Exclusion Register

We will not ask you to redeem points via a link in an email or SMS message. To be safe, always navigate directly to NetBank yourself and log on from the site you know to be genuine, rather than using any links in communications. We will never ask you to click through a link on an email and enter personal or banking details. Always navigate directly to NetBank yourself and log on from the site you know to be genuine, rather than using any links in communications. It’s important to Report suspected scams to your financial institution immediately.

If you receive a message claiming to be from Linkt toll services requesting payment for an overdue bill or to fix an issue with your account, do not click on any links and delete the text. The message directs a user to click on a link, at which point they are taken to a fake login page to capture Optus account details. The scammers sending these messages are employing a tactic that makes them appear in the same message thread as legitimate CommBank messages, as per the image. Always check the best method to contact us by visiting commbank.com.au/support/contact-us.html and only access NetBank from a trusted location, never via a link in a message. We are aware of postal delivery service scams targeting customers through text messages. We are aware of SMS messages currently in circulation that attempt to convince customers to click on a link to review “unusual activity”.

Gamblers Anonymous Australia is a group of individuals who share their experiences to try to help each other recover from gambling addiction through regular meetings and support groups. However, should you wish to seek independent help for gambling-related harm, there are several organisations you can turn to for support, advice and information, as outlined below. As such, great care should be taken when using a betting site as they can be addictive. It is believed over half of all adults in Australia participate in gambling every year and while the large majority of bettors do so responsibly, it can sometimes get out of control. Betfair Australia stands out as the nation’s sole licensed betting exchange, offering a unique platform where punters bet against each other rather than a traditional bookmaker.

The links within the articles take you to a fake, non-CommBank domain to complete the survey and register. Scammers have recently published links on social media to fake articles exploiting the Commonwealth Bank brand. To be safe, always navigate directly to NetBank yourself and only log on to a site you know to be genuine, rather than using any links in communications. The caller will impersonate the member of staff at a financial institution, sometimes using the details of a real bank employee stolen from a Linkedin profile.

This applies to gambling venues, online betting platforms, casinos, sports betting agencies, and lotteries that are registered in Victoria. The gambling industry has an obligation to protect you from gambling harm — whether you’re betting in a venue or online. Block access to all phone and online gambling providers.

Both business and retail customers are currently receiving calls from scammers claiming to be CommBank staff and the CommBank fraud department. Do not call the phone number in the email, click on any links or respond to the sender. It then requests payment card details and asks the user to select their financial institution, after which the user is directed to a fake NetBank page where banking credentials are captured. A scammer contacts a seller who’s selling a high-value good, such as a laptop or phone, and agrees to pay the seller by them or a friend depositing cash into the seller’s account. Always check the best method to contact us by visiting commbank.com.au/support/contact-us.html and only access NetBank from a trusted URL, like the CommBank website CommBank.com.au. ASIC has also published an Imposter bond investment scams page to warn people of this scam.

May 2025 – CommBank Rewards themed phishing messages

The scammers state that the individual’s bank account was used for money laundering and is now under investigation. Fraudulent messages are asking people to provide Optus and bank login details in order to allegedly claim compensation. We’re aware of an email currently circulating that urges customers to login to CommBiz via a link in the email and complete an online identity verification.

AUSTRAC will never tell you we are putting a hold on or freezing your bank account. There have been reports of scammers calling members of the public, posing as AUSTRAC or FIU investigators. AUSTRAC has issued a news release regarding scams impersonating AUSTRAC and FIU. These scammers are extremely convincing and will send a fraudulent SMS impersonating CommBank with a fake authorisation code to “verify” your identity.

January 2025 – Seniors Beware of Card Scam

You may also be interested in Canstar’s Term Deposits Awards which recognises the financial institutions that offer quality term deposit products across rates, terms and product features. While a high interest rate is important when it comes to earning interest on your savings, it’s not the only factor to take into account when choosing the best term deposit for you. Tables are based on an investment of $10,000 in a personal term deposit with interest paid as specified.

• However, sports betting is legal and regulated under the Interactive Gambling Act 2001, with many local sites licensed in the Northern Territory.
• Online gambling can make it easy to spend more time and money than planned.
• Fraudulent messages are asking people to provide Optus and bank login details in order to allegedly claim compensation.
• While the messages may look legitimate, including links that appear accurate but lead to a fraudulent location, these are not from CommBank.
• Betfair Australia stands out as the nation’s sole licensed betting exchange, offering a unique platform where punters bet against each other rather than a traditional bookmaker.

The letters instruct recipients to transfer funds to a “secure account” to protect their assets. These letters use ASIC branding and formatting to appear legitimate and claim that bank staff are under investigation. If you receive a suspicious message or email with an urgent call to action, remember to Stop, Check, and Reject. Always do your research and contact organisations directly using details from their official platform. If you’re unsure, speak to someone you trust—and never send money to someone you haven’t met in person.

You may be able to select how frequently the interest is paid on your term deposit. Generally speaking, the longer the term of your deposit, the higher the interest rate, although this may not always be the case. Term deposits generally suit people who are looking for a lower-risk investment and want certainty of returns. If you decide to withdraw your money before the end of the term, you may be charged a penalty fee or earn a lower rate of interest. But unlike term deposits, you may need to meet certain criteria, such as monthly betting sites deposit amounts and withdrawal limits, to receive a particular interest rate.

A coronavirus-themed phishing email is currently targeting CommBank customers. This email informs recipients that there have been multiple login attempts on their account with the wrong password entered. A phishing email is currently targeting CommBank customers. It informs the recipient that a payment has been made to a new biller, which can be cancelled by following a malicious link.

To ensure you’re contacting us through a secure channel, always visit commbank.com.au/support/contact-us.html to determine how to best get in touch with us. CommBank will never ask you to enter personal or banking details via a link in an email. If you receive such a message, do not click the link or share your personal information.

However, this is not a genuine CommBank communication.Do not click the link, or reply to the sender. A phishing SMS targeting CommBank customers is in circulation. In this situation a legitimate CommBank email address has been “spoofed”, which means the sender address has been forged to mislead you as to the email’s origin. This fraudulent email informs recipients that a document has been received, prompting users to log on and view the document by clicking on a malicious link within the email and entering their credentials. Three CommBank-themed SMS phishes are currently targeting customers.